A different sort of contact tracking.
Features
- Allows users to track their contact with constituents; contact via email, phone and appointments are all recordable and aggregated
- Allow members of a team to aggregate their constituent contact information
- Provide built-in basic reporting capabilities
- Provide open access to data repository for custom reporting, etc.
Requirements
- Allow office staff to do scheduling for supervisors
- Standard email protocol access (IMAP, POP3)
- Some support for shared constituent records (required for aggregating contact information)
Implementation Ideas
Build on Chandler
- "tag" an email message -- with a contact, with a category (ie student, alum, staff, etc)
- Eclipse RCP